How to Request Data Deletion
If you want us to delete your personal data from our systems, follow these steps:
- Send an email to contact@snaply.media with the subject line: "Data Deletion Request"
- Include your details: your full name, email address associated with your Snaply account, and any additional identifying information
- We will verify your identity to ensure we are deleting the correct data
- Your data will be deleted within 30 days of verification
✉ Request Data Deletion
What Data We Delete
Upon request, we will delete:
- Your account information (name, email, company)
- Connected social media account data and tokens
- Content created through our platform (posts, captions, media)
- Analytics and usage data associated with your account
- Payment information (processed via Stripe — we instruct Stripe to delete as well)
What We May Retain
In certain cases, we may need to retain limited data as required by law:
- Transaction records for tax and accounting purposes (as required by Hong Kong law)
- Data necessary to comply with legal obligations
- Anonymized, aggregated data that cannot identify you
Facebook / Instagram Login Data
If you connected your Instagram or Facebook account through our app, you can also:
- Go to your Facebook App Settings
- Find Snaply Labs Publisher in the list
- Click Remove to revoke access
- This will immediately disconnect your account from Snaply
After revoking access, contact us to ensure all associated data is deleted from our servers.
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